contact/policies

CONTACT:

Len Collective {brick & morter}
722 Marsh St
san luis obispo, ca 93401

tel: 805.439.4900

lenshopslo@gmail.com

Our Storefront Hours:


OPEN 7 days a week

MON-WEDS 11 am - 6 pm

THURS-SAT 11 am - 7 pm

SUN 11 am- 5 pm

POLICIES:

Returns: All items purchased online can be returned for a refund or store credit within 15 days from order date. Our team processes returns within 5 business days from the day we receive your package.

Please return your package to:

Len Collective
Attn: Returns
722 Marsh st
San Luis Obispo, Ca 93401
United States

 

All items purchased online can be returned for a refund or store credit within 15 days from order date. Returns/Store Credit will be offered only if an item is returned within 15 days from purchase in unworn, undamaged condition. Buyer is responsible for shipping on returns.

Once an item has been shipped, Len Collective is not responsible if the item is lost or damaged in transit.

Refunds: Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit.

*ALL SALE ITEMS ARE FINAL

Exchanges: Placing a new order is the easiest way to swap out a style that didn't work for a new one. We are unable to offer exchanges or hold items for future purchase.  Questions about size or fit?

Cancellations: We are unable to cancel or modify orders once they have been submitted. We are sorry about this!  Our team is so fast, it is not always possible to catch packages before they are out the door. 

Shipping: Our team processes orders within 48-72 hours unless it is a special order/made to order item (see noted on listing).  Just as a reminder - delivery times are from the day your order ships, not always the day your order is placed.

Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way! 

If you are interested in collaborating or selling your designs with Len Collective - please contact: lenshopslo@gmail.com

If you have questions about a product, shipping or need any assistance with purchasing from Len Collective, please contact:

lenshopslo@gmail.com

IG: @lencollective

pinterest: https://www.pinterest.com/lendesigns/
website: lencollective.com